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Tech Support Calling? Don't Answer!

Authorities warn that today’s biggest scam is the supposed call from “Tech support.” Fraudsters are racking up nearly $460 every 10 seconds for a yearly haul of $1.5 billion.

Here’s how the scam works.

You get a call from somebody claiming to be from “Microsoft,” “Windows” (a giveaway as Windows is the name of the operating system, not the company) or an anti-virus software company such as Norton or Symantec. The caller claims that software on your computer is sending them messages that you have very dangerous viruses on your computer. They can remove the viruses if you give them remote access to your computer.

What that remote access will really do is give the scam artists access to all your vital information, account numbers and passwords.

Here’s what you need to know:

1.) Companies like Microsoft and Symantec will never call you out of the blue. They just don’t.

2.) Anti-virus software is designed to catch and remove viruses all by themselves. There is no anti-virus software that alerts the home office and then requires a live tech support person to remove it.

Don’t fall for the scam. Either hang up or do what we do. Ask the caller if they think their mothers would be proud of how they’re spending their days as a thief who hides their true identity and tries to rip off old ladies.

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